Loss Prevention Associate

Company Name:
Sears Holdings
Jobs in this category responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft. Loss Prevention associates assist with reduction of loss of inventory, time, and assets, monitors surveillance equipment, and apprehends shoplifting suspects.
Ensures customer care and selling are #1 priority
Practices operation invitation and positive customer interaction by smiling and greeting every customer that comes within working area
Interacts with customers to determine and meet customer needs, provide assistance and support and ensure a positive shopping experience
Understands the store layout, services and locations of merchandise Tours area of responsibility and prioritizes jobs as needed
Effectively demonstrates "Take customer to the merchandise" policy and assists customers as needed
Detects and respond to external theft incidents Is effective in detecting theft potential through external sources
Effective in monitoring internal incidents and reporting to Loss Prevention Lead/Manager and Store Manger
Monitors areas of visible shrink and assists in correcting deficiencies
Assists in reporting and following up on customer accidents and assists to maintain a safe, clean store
Assists in training store associates on proper safety procedures and equipment, loss prevention and shrink control measures/procedures
Completes required inventories and audits at the request of the Store Manager and Loss Prevention Lead/Manager
Works with Loss Prevention Lead/Manager utilizing loss prevention physical monitoring equipment
Utilizes the Loss Prevention Information System and its reports
Maintains a professional appearance and demonstrates a high level of confidentiality on internal integrity opportunities
Accounts for and ships all outbound merchandise, including Genco/Vendor returns accurately and in accordance to Company policy
Ensures all claims are processed and up to date on outbound merchandise deliveries
Performs other duties as assigned
Strong verbal, written and analytical skills
One year retail experience, loss prevention experience or equivalent
Must be able to make appropriate decisions in stressful situations
Must be able to follow written and verbal instructions
Repetitive bending, lifting, stretching and reaching skills
Must be 18 years of age or older
EEO Employer
Requisition ID: 356552BR
Job Function: Asset Protection/Loss Prevention
Employment Category: Regular, Part-time
State: New Hampshire (NH)
State or Province/City: HOOKSETT
Location: 1267 HOOKSETT RD,HOOKSETT, NH 03106, US
Post Code: 03106
Post Date: 07/09/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 03175: HOOKSETT, NH

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