Store Manager

Company Name:
Safelite AutoGlass
Requisition Number 14-1305
Post Date 4/5/2014
Title Store Manager
Job Type Full Time
City Hooksett
State NH
POWER UP YOUR CAREER with Safelite Group
Store Manager
Safelite Groupis a nationwide family of retail auto glass companies - the nation''s leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.
We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.
Right now, we re looking for aStore Managerto join our team! The Store Manager will report to the Operations Manager and will lead operations of a store location including assigned associates, controllable expenses, cash management, inventory control, loss prevention, safety, store appearance. This position provides leadership and direction to associates to ensure our customers have a memorable experience and the Safelite Advantage is delivered on every job.

Position Responsibilities:
The Store Manager will play a key role in helping us to achieve our goals by focusing on the following responsibilities:
Oversees the day to day operation of the store including open and closing procedures, work order management, performing the CICO procedures, providing high levels of customer service, adhering to daily scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drives the team s performance to ensure key performance indicators (KPI''s) meet or exceed company goals including but not limited to Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics.
In conjunction with the Training & Quality Manager works to ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing a quality install or repair on every job.
Responds quickly to customer complaints and warranty issues.
Ensures associates adhere to the Company s brand standards and all assets (building, fleet, etc.) are appropriately branded.
Communicates and posts associate performance to goals.
Accountable for ensuring fleet and store assets are accounted for and well maintained.
Maintains a flexible workforce so that retail labor can easily increase and decrease with customer demand.
Communicates and ensures compliance to company programs and change initiatives.
Assist in the development of and management to the store and market s sales and profit budget.
May perform the duties and responsibilities of the Technician, Mobile Pro, and/or Repair Specialists.
Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
Business degree in business administration or related field desired; or comparable years of experience
Three to five years directly related experience
One plus years experience in a supervisory role
Valid Driver s License
Knowledge of installation and repair techniques, auto glass industry, retail sales practices and procedures, basic human resource management practices, basic management practices and processes, inventory practices and procedures, applicable state and federal laws regulations
Ability to lead others to achieve results through others; carry out responsibilities while upholding to a high level of values and ethics; make timely and effective decisions; fosters a work environment in which associates are highly engaged and motivated
Ability to effectively communicate (verbal and written) up and down as well as to peers.
Experience in retail or office management including but not limited to dispatch and scheduling, inventory and fleet management and serving customers
Auto aftermarket industry experience helpful but not required
Who we re looking for:
Brand advocates who go above and beyond to create customer delight
Honest, hard-working people who lack ego but are drenched in integrity
People who consistently drive for extraordinary results
Individuals who like to learn, seek challenges and go out of their way to help others be successful
Team members who will learn our way of working and come up with innovative ways to make us even better
Those who want a career, not just a job, and who understand the important role they play in the overall success of our business
What you can expect:
At Safelite , we are creating a culture that delivers our People Pledge:
You''ll experience great leadership.
We ll focus on you first.
You ll work with talented people who inspire you to be at your best.
You ll become part of a caring culture with opportunities for you to growth both personally and professionally.

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